Your Questions, Answered (The Real Talk FAQ)

Worried about sizing, authenticity, or just not feeling the vibe? We’ve got you covered with our no-stress policies.
We know buying a custom bracelet online can feel a little risky. What if it doesn’t fit? What if the energy feels off? We’ve designed our policies to take the stress out of the process.
Q: What if I get it and the energy just doesn’t feel right?
A: We offer an “Energy Reset” guarantee. If you receive your bracelet and it doesn’t resonate with you (maybe the Citrine feels too intense or the Smoky Quartz is too heavy), you can send it back within 14 days. We’ll redesign it for you for free (you just cover the shipping). We want you to have a bracelet that truly works for you.
Q: How do I know the crystals are real?
A: We are 100% committed to natural stones only. We hate fakes as much as you do. For stones like Aquamarine and Green Rutilated Quartz, we provide sourcing information with every batch. What you see is what you get—no dyes, no heat treatments (unless naturally occurring).
Q: What if the size is wrong?
A: We’ve got you. Every bracelet comes with a 2cm (about 0.8 inches) allowance and includes extra Clear Quartz spacer beads. This lets you adjust the fit yourself at home, no tools needed.
Your peace of mind is our priority. Click here to read our full policies on shipping, returns, and exchanges.