We're here to help!
We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us at shop@veilcrystal.com
Frequently asked
Returns & Exchanges
Because each piece is handmade to order and energetically cleansed just for you, all sales are final.
We do not accept returns or exchanges for buyer’s remorse, color preference, or changes of mind.
However, if your item arrives damaged or defective, we’ve got your back. Just email us within 7 days of delivery with photos, and we’ll make it right with a replacement or store credit.
Thank you for understanding — your support means the world to our small business. 💜
Are any purchases final sale?
Yes, all sales are final. Each piece is handcrafted and energetically prepared just for you, so we’re unable to accept returns or exchanges. Damaged or defective items will be replaced — just reach out within 7 days.
When will I get my order?
We handcraft, cleanse, and package each bracelet with intention — so please allow 1–3 business days for processing before your order ships.
Once it's on the way:
🇺🇸 US orders typically arrive in 5–10 business days
🌍 International orders usually take 7–21 business days (varies by destination & customs)
You'll get a tracking email as soon as it leaves our studio!
Where are your products manufactured?
All of our crystal bracelets are handmade to order in our studio and shipped worldwide. Crystals are sourced globally from ethical mines and suppliers. No mass production — every piece is individually crafted with intention.
How much does shipping cost?
Shipping is FREE on all orders 🎁
We cover standard shipping costs worldwide (or within the U.S.—adjust if needed).
In rare cases (such as expedited shipping or special requests), additional fees may apply and will be shown at checkout.
How do I know my bracelet size?
The easiest way: wrap a string around your wrist, measure it, then add 0.5–1 inch (1–2.5 cm) for a comfortable fit.
You can also check our Size Guide for details.
Are these real crystals?
Yes — every bead is a genuine natural crystal or gemstone. Because they’re natural, slight variations in color, texture, or tiny inclusions are totally normal (and part of their beauty).
Do I need to cleanse my crystal bracelet?
We already cleanse and set intention for every bracelet before shipping. But you can absolutely re-cleanse it anytime — with moonlight, smoke, or simply your own intention.
Can I change or cancel my order after placing it?
Because we start making your bracelet quickly, changes or cancellations must be requested within 12 hours. After that, your piece is already in progress and cannot be altered.
Order-Related
I didn’t receive an order confirmation email — did my order go through?
First, check your spam or promotions folder — sometimes our emails end up there. If it’s not there either, reach out to us with your name and email and we’ll confirm your order status.
My payment went through but I don’t see an order confirmation.
This usually happens when your bank approves the charge but Shopify doesn’t fully process the order. Don’t worry — we’ll reach out if anything looks off, and we never ship without a confirmed order.
I entered the wrong shipping address — what should I do?
Email us immediately with your correct address. If your order hasn’t shipped yet, we’ll update it. If it has already shipped, we can’t retrieve it, but we’ll help you as much as possible.
Where can I find my order number?
Your order number starts with a “#” and is included in your order confirmation email. You can also find it by logging into your account on our site.
My tracking says “delivered” but I didn’t receive it.
Double-check with housemates, neighbors, or your building’s front desk. Sometimes carriers mark it delivered early. If it’s still missing after 48 hours, email us and we’ll help investigate.
Can I combine two orders into one shipment?
Absolutely — just email us your order number and we’ll send you a digital receipt. Need it for a gift or business expense? Let us know and we’ll include that info.