Refund policy
Return & Refund Policy
Due to the natural and personal nature of crystals, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or reasons unrelated to product quality.
What We Do Cover If your order arrives damaged or you received the wrong item, we've got you — 100%.
- Email us within 7 days of delivery at shop@veilcrystal.com with your order number and a clear photo of the item.
- We'll send a replacement or issue a full refund at no extra cost to you.
Why No Returns? Crystal bracelets are intimate, energy-sensitive pieces worn close to the skin. For hygiene and spiritual integrity, we cannot accept returns once an item has left our hands. We encourage you to read each product description carefully before ordering — and if you have any questions, reach out. We're happy to help you choose the right piece.
Refunds (Damaged / Wrong Items Only)
- Once we receive and inspect your return, we'll notify you by email.
- Approved refunds are issued to your original payment method within 5-7 business days.
- Original shipping costs are non-refundable.
How to Report an Issue Email shop@veilcrystal.com with your order number, a description of the issue, and a photo. We typically respond within 24 hours.